A virtual claims app shows that insurers care about policyholders' safety during the COVID-19 pandemic. (Photo: Shutterstock) A virtual claims app shows that insurers care about policyholders' safety during the COVID-19 pandemic. (Photo: Shutterstock)

Prior to the COVID-19 pandemic, home insurance claims apps had little to no traction. At Mobiquity, we saw insurance companies approach this concept in many different ways, but user adoption remained stubbornly low. On average, less than 5% of insured homeowners file a claim each year. And within that small percentage, we see less than 5% of policyholders use the app to file that claim.

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