Commentary

The value of empathy with claimants cannot be overestimated.

The value of empathy with claimants cannot be overestimated.

A construction project does not have to involve building on contaminated land in order to be subjected to potential environmental claims.

After back-to-back-to-back hurricanes a decade ago, many insurers fled Florida, leaving homeowners with a few, expensive choices. Today, the market is much healthier, competitive and homegrown.

Annuity sellers must address several fundamental, systemic challenges to increase market penetration, widen their prospect base, and propel sales on a steadily upward trajectory over the long term, a recent Deloitte consumer survey revealed.

Drug testing for workers' comp claims. It's still complicated.