Commentary

As AI, chatbots and other IoT devices emerge, many insurers continue to suffer amid dated, disconnected tech.

Improve cross-selling by reminding clients of your expertise, not just the number of policies you offer.

As the industry doubles down on cybersecurity, there are changes afoot in the way agents and carriers do business.

Out of the thousands of U.S.-based insurance carriers, how many of those does the average independent agency really need?

The new expiration date is after the midterm elections, which may have an effect on reaching any long-term agreement on reforms.

A career spent serving clients yields these five lessons on agency ownership and perpetuation.