Education & Training

With a bit of research and realistic expectations, claim professionals can enter salary negotiations prepared and confident. Consider these five points prior to interviewing or talking to your current employer.

It is helpful to have a basic understanding and general overview of residential roofing assessment. The following will help claim professionals evaluate reported storm damage, and will focus strictly on asphalt composition shingles.

Managing quality is an important job that affects not only the financial bottom line, but also customer retention and employee satisfaction. Now is a good time to take a close look at the quality assessment process to make sure it is effective.

How are the talented and tenacious claim professionals for whom we write faring in terms of compensation? What trends are showing up? We solicited feedback from a random sampling of Claims subscribers and readers to find out.

Last month, I touched two of the three forbidden topics for a publication such as this: politics and religion. Brave (or nutty) soul that I am, this month I'm touching that rail again on the third forbidden subject: Sex.

The Collision Industry Electronic Commerce Association (CIECA) recently held their second implementation conference, and prevalent themes revolved around cost reductions; cycle time and outcome improvements; data ownership; and information privacy.

Two industry analysts will discuss how technology can help improve auto claim customer satisfaction levels in a webinar being hosted by Claims Magazine next week, Oct. 5, 2010, at 2pm ET.

Lives have been ruined by bad fire investigations. Yet, antiquated methods to obtain arson convictions persist. But how can science and certifications empower investigators?