Titles and labels matter. They set expectations. Yet, they can also be misleading. Some observers believe the current terms, claims department and claims adjusteror their variantsare anachronistic. As such, they propose replacing these titles with the moniker, resolution department and resolution manager. Here are some arguments for and against the...

Risk managers who establish litigation management systems to address lawsuits abroad face multiple challenges but can take measures to gain global footing.

If a claimant or plaintiff is foolish enough to leave his or her social media privacy settings such that they allow virtually anyone to view personal posts, then this becomes a legitimate area ripe for claims investigation and legal discovery.

Dealing with insurers in such ticklish and high-stakes cases can be frustrating, so let’s begin with a reality check about insurance.

Knowing adjuster pet peeves and their hot buttons can help those who work with adjusters to foster better relationships.

Risk managers who are wary of reporting incidents to the insurance company should think twice before making the definite decision to hold back.

Claims managers and organizations—that help manage risk for others—need to practice what they preach.

For companies with risk managers—whether they are full- or part-time—there remains the recurring challenge: How to accurately measure and evaluate if the risk manager is doing a good job?