Many refer to Bruce Springsteen as “The Boss.” Working in claims, you may have different—less endearing—terms for your boss, though. Supervisors may not push the envelope of musical creativity a la Bruce, but occasionally they may push the envelope of sanity. 

Adjusters don’t write songs about crazy bosses, but they may expound on a “Boss from Hell,” who invades dreams. In fact, perhaps nothing gets adjusters and claim professionals going like a discussion of the best and worst bosses they have had . . . or somehow endured. 

What exactly makes a good or bad claims supervisor? If you will forgive me for using an antiquated and politically correct term, then I use “boss” in a generic sense. The term refers to the person to whom you report. This could be a team unit leader, a claim supervisor, a claims manager, or a vice president of claims. 

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