Coverage & Policy Issues

Higher satisfaction numbers have a strong impact on customer loyalty and policy renewals.

Extremely cold temperatures are affecting unprotected pipes across the country, causing thousands of dollars in damage.

The U.S. property and casualty industry may be nearing a crossroads in its approach to climate change, perhaps prompting a more proactive strategy to limit the threat to the environment and insurance company bottom lines over the long term.

When it comes to emerging risks, nowhere are they more apparent than in the insurance industry. From cyber liability to product recalls to Ebola, the list of risks insurers must anticipate for their clients is long and varied, and continues to grow.

With 40,000 potential firms to select from, the task of choosing one, especially in a distant jurisdiction, can be difficult. You likely know this all too well: retaining counsel on short notice not only draws attention, time and effort away from normal work, but it can also add to your...

Contractor networks have become a valuable tool in delivering property claims services to policyholders. In the early days of property claims handling, the insurance carrier focus was on providing indemnification to their policyholder. When a claim was reported, the quality of service was focused on how soon an inspection and...

Last month we explored how litigation affects claims and why it is the adjuster who manages the claim file and litigation, deciding when to settle and when to fight, knowing that court fights are expensive. Adjusters must make correct decisions based on the law in the jurisdiction where the claim...

The Certified Automotive Parts Association (CAPA) is a non-profit organization, which oversees an American National Standards Institute (ANSI) approved testing and inspection program that certifies the quality of parts used for auto body repairs. CAPA's goal is to promote price and quality competition in the crash parts industry and thereby...