Claims

The National Highway Safety Administration (NHTSA) has mandated the inclusion of electronic stability control (ESC) on all vehicles less than 10,000 lbs. gross vehicle weight sold in the U.S. by the 2012 model year.

A proposal by Governor Schwarzenegger to downgrade various crimes from felony to misdemeanor status is drawing heavy scrutiny.

Has the economy finally affected everybody -- and everything? Did Mother Nature take a mandated furlough in June and July, content to work on her tan while sipping mojitos on the beaches of Miami?

"I've never been in so much pain in my life." When the claim adjuster hears these famous words but the trauma that led to the claim was minor, believability becomes the issue.

One of the new technology buzzwords in the industry is performance support, an ad-vanced knowledge-management approach that addresses major training and knowledge-management concerns of claim departments globally.

Today's workforce spans four generations, each with its own characteristics, work styles, and motivators. So if you are treating a 50-year-old claim manager the same as his 23-year-old employees, your work environment could be a loss waiting to happen.

With the downward shift in our economy, economists are telling business owners that the best thing they can do to increase business is to improve the level of customer service provided. That includes temp housing.

As the textile restoration niche has gained recognition as a viable component of the prop-erty claim process, the procedures for handling specific types of losses have become more refined and standardized.