With the downward shift in our economy, economists are telling business owners that the best thing they can do to increase business is to improve the level of customer service provided. Temporary housing is one of the many services that insurance professionals must call upon on a daily basis. Therefore, it is essential to always go the extra mile. It costs nothing, but the return in repeat business and corporate identity are immeasurable.

Temporary housing providers must balance the goals and desires of the insurance company, while providing an unparalleled level of comfort and support to the insured. In order to succeed and ensure repeat business, temporary housing providers must serve two masters: the insurance adjuster and the policyholder. Oftentimes, these two have different and conflicting desires. Insurance adjusters require accurate, cost-effective, and speedy service, while policyholders must always feel as though they are the first priority.

The vendors that insurers use must reflect a commitment to customer service, as they are an extension of the insurance company. The policyholder should never realize the work that goes into accommodating them. A provider should operate as a seamless, precise service organization. As a visual metaphor, think of temporary housing providers as being the third leg in a 4×100 meter relay race. They don't start the race, and they are not in the photo finish at the end. They are the seamless connection in the middle. Their goal is to ensure a smooth transition between the policyholder and insurance adjuster.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.