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Customers want to be in control. Focus on the tech tools that make that possible. (Photo: Farknot Architect/Adobe Stock) Customers want to be in control. Focus on the tech tools that make that possible. (Photo: Farknot Architect/Adobe Stock)

There’s no doubt that technology is changing the insurance industry.

But before you jump on the bandwagon, it’s important to recognize that technology doesn’t always make insurance processes better.

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