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Labor shortage concerns during the COVID-19 crisis pushes many businesses to adopt freshly automated processes, which curtails some business risks but accelerates others. (Shutterstock) Labor shortage concerns during the COVID-19 crisis pushed many businesses to adopt freshly automated processes, which curtailed some business risks but accelerated others. (Shutterstock)

While the pandemic and its supply chain disruption highlighted the value of robotic process automation and other digitized services, it also exposed fresh risks.

Insureds looking to increase their investment in automated processes in light of increasingly distanced business transactions may want to take a page from businesses that have long operated in the AI space.

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