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Improving customer-centricity is top of mind for insurers. (ALM Media archives) Improving customer-centricity is top of mind for insurers. (ALM Media archives)

Emerging data sources and advanced analytics have swiftly become new frontiers for modernizing insurance company operations and customer experiences. Insurers are planning for the future by improving customer experience and transforming claims management, which is expected to more heavily influence pricing, customer selection and product design.

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