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Regulators are paying close attention to how insurer-consumer relations may be affected by robotic process automation, advanced analytics, predictive models, mobile technology, artificial intelligence and a host of other emerging innovations. (Photo: Shutterstock) Insurance regulators are paying close attention to how insurer-consumer relations may be affected by robotic process automation, advanced analytics, predictive models, mobile technology, artificial intelligence and a host of other emerging innovations. (Photo: Shutterstock)

Regulators are being challenged to enhance consumer protection as insurers rapidly expand their technological capabilities, while at the same time upgrading their own market conduct and compliance systems to keep pace with the carriers they oversee.

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