Back in November 2016, a devastating fire ravaged the small town of Gatlinburg, Tennessee.

It began as kids played with matches in the Great Smoky Mountains that surround the town, and it ended with 14 deaths; 17,000 acres burned; and 2,500 structures damaged. In the aftermath, almost 4,000 insurance claims were filed and the combined residential and commercial property loss was just shy of $850 million.

Gatlinburg highlighted the complexity these events represent for claims professionals, but it was infinitely harder for the people who had lost their homes and possessions. Working together with policyholders to ensure they can rebuild their lives takes patience and compassion. Since many lacked a full contents inventory, a real depth of expertise was required to capture the full story of their belongings and arrive at accurate valuations.

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