The November 2016 fire that ravaged Gatlinburg,Tennessee, started with kids and matches in the Great SmokyMountains surrounding the town. With dry conditions and windsrunning strong, the kids chucked matches and rolled burning tiresdownhill. The wind picked up to fuel the fire, and from there thedevastation spread rapidly.

As the firefighters knew when hurrying to the scene,extinguishing flames in mountains as tall as 6,000 feet is nearlyimpossible. Many homes were burned to the foundation. The grim resultsshow just how monumental of a task they faced:

  • 14 people died in the fire orfrom fleeing the fire.
  • More than 17,000 acres burned, damaging or destroying nearly2,500 structures.
  • Nearly 4,000 insurance claims werefiled.
  • The combined residential and commercial property loss came tonearly $850 million.

One of the service providers on site responding to assistpolicyholders was Enservio's Service on Site (SOS) team. We provideboots-on-the-ground claims services for carriers that needadditional resources to evaluate and inventory property contentslosses in catastrophic areas. In trying to help people cope withhigh levels of tragedy and total loss of property, we strive toestablish personal connections with policyholders.

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