Some in the agent world might say, "It's about time," but carriers have become more attentive to the needs of their independent agents because they realize it is a competitive differentiator.

But beyond the business, many agencies find satisfaction in knowing that they provide their communities with a much-needed service, especially in economic hard times.

Avoid errors with a checklist.

With a number of recent regulatory changes impacting the area of automobile claims, insurers should take stock of the requirements to help ensure they continue to remain compliant.