Millennials are now the majority of the U.S. workforce and are projected to comprise 50% of the global workforce by 2020.

Defense attorneys owe their main allegiance to policyholders. Failure to recognize and navigate around this issue can expose adjusters, insurers and TPAs to bad faith claims.

If insurers stopped taking statements and written, signed ones are better than recorded they will spend more defending lawsuits than they would settling owed claims.

The wholesale insurance industry experienced a stable, growing marketplace in 2017.