The month-long extension has spurred frustration by some in the industry who want Congress to act on more long-term NFIP reform.

Carriers must leverage weather data for First Notice of Loss call volume management to create a better claim experience for insureds.

Use client feedback to create an action plan for better customer experiences and more sales in the year to come.

A jury found BJ's Wholesale Club negligent in the case of a woman injured in a fall at a New Jersey location.