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By actively listening with empathy, challenging old models, and expressing a willingness to learn and implement a new skill set, insurers can move in the direction of a long-term, loyal customer base.

Although the term "complaint" has a negative connotation, an accurate gripe can actually be a good thing. If we have the willingness to listen, they can aid in our success by bringing harmful problems to light.

The House took an important step toward reforming financial services industry regulation last night, passing legislation that would for the first time establish a federal office designed to deal with insurance activities.

The House passed legislation that would for the first time establish a federal office designed to deal with insurance activities.

Certainly, we cannot address every aspect of what is currently happening in the subrogation arena in this article alone, but let's briefly discuss a particular concern that warrants awareness.

XL Group plc said it has completed its previously announced re-domestication to change the parent holding company's place of incorporation to Ireland from the Cayman Islands.

With the retirement of Justice John Paul Stevens and the Senate battle over Elena Kagan taking a top place in the news, I'm taking a look back at the Supreme Court and the implications for those of us in the claim industry.

Hurricane Alex became the first hurricane to hit land in the month of June in more than 40 years, but its effect on the U.S. was minimal, according to a catastrophe modeler.