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In the insurance business–the most heavily litigated business there is–companies have always had to contend with legal discovery; the process where each party to the litigation provides the other with content relevant to the case at hand.

December 2006 changes to the Federal Rules for Civil Procedure (FRCP) added a new challenge by establishing requirements for providing electronic information and records through e-discovery. Today, companies need to have a process in place that lets them know where critical documents are located, establishes guidelines regarding information retention, and enables them to produce required information within defined timeframes.

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