Zappos, Hyundai and Ketel One are among the 20 consumer brands with the highest loyalty rankings. How can agencies replicate their success?

After Y2K insurers couldnt wait to replace old operating systems. They thought it was a race for survival. Now that theyve survived, the jittery economy has upped the urgency for legacy replacement, but carriers struggle to afford these projects. Software acquisition costs are a fraction of their implementation...

It seems as if the whole world is going mobilebut are insurers on board?

The Florida Hurricane Catastrophe Fund is on "shaky ground" and its ability to borrow is questionable, says it chief operating offer.