Given the swell in user-generated content housed on social media sites, it is no surprise that insurance claims adjusters and fraud investigators turn to these sites when conducting investigations. Navigating the social media landscape, however, can be tricky. Here's what you need to know.

In Pennsylvania an unofficial litmus test is emerging, requiring counsel to have at least an indication that content on a social networking site will contradict a litigant's testimony or claims, before the court will grant access to "private" information on such sites.

Before an auditor can fully understand what he or she is looking ateither in an insurers or self-funding entitys overall loss data or in individual claim filesthe auditor must understand that insurers or entitys claims philosophy.