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The 80/20 rule is a common saying in insurance. It refers to the theory that about 20 percent of insureds generate 80 percent of claims. When dealing with too many “worst case scenarios,” however, claims professionals can develop a myopic view of insureds. This is where formal and hands-on learning come into play. Donna J. Popow, Esq., CPCU, AIC, explains how education helps cultivate a better understanding of claims handling and the business overall. She also says that striking a balance between hectic workloads and professional development is easier than one might think.

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