Job competency relates to the skills, knowledge, and attitudes required to be successful in a specific position within a company. Employers evaluate competencies of prospective employees during the interview process to ensure they would be suitable for the roles they are intended to fill. The ongoing evaluation of competencies is also important and necessary throughout an employee's career. When job competencies are properly aligned, both the employer and the employee benefit. This is especially true in the claims profession.

To be successful, claims representatives must be able to perform job functions with incredible competence. These functions fall into several job-related competencies, including claims administration, investigation, evaluation, negotiation, and litigation.

One challenge for our claims brethren specifically is to keep up with all of the changes that occur in the insurance profession. There is the invariable daily bombardment of new laws, regulations, and guidelines that affect how they do their job.