How do you measure the success of your claim administration programs and the effectiveness of your carrier/third-party administrator (TPA)?

The Northbrook, Ill.-based carrier said it will be contacting customers about reinstating wind and hail coverage that was removed when insureds switched companies in the state. It will also pay the de

An insured can assert a claim against an insurer for certain additional losses when the insurer acts in bad faith and contributes to the policyholder's additional loss despite a policy exclusion of su

The index measures consumer satisfaction in three areas: retail, finance and insurance, and e-commerce. While the index overall dropped 0.4 percent from 2006 to 74.9 on a 100-point scale, the p-c