State Farm replaced GEICO as the leader in consumer satisfaction among property-casualty insurers for 2007, according to the latest University of Michigan American Customer Satisfaction Index (ACSI).
The p-c industry as a whole recorded its highest consumer satisfaction score in more than a decade.
The index measures consumer satisfaction in three areas: retail, finance and insurance, and e-commerce. While the index overall dropped 0.4 percent from 2006 to 74.9 on a 100-point scale, the p-c industry improved by 2.6 percent to 80, outpacing all other sectors in the finance and insurance category. The rating of 80 is the industry's highest since the index began reporting results in 1994.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
