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Measuring Success in Workers' Comp Claims

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How do you measure the success of your claim administration programs and the effectiveness of your carrier/third-party administrator (TPA)? Is it cost per claim or number of claims and total severity, lag time, PPO penetration and savings, or litigation rates? Maybe it is a combination of some or of all. Measuring all of these can be good, but does it tell you what you really need to know?

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