Allstate and the Louisiana Department of Insurance announced an agreement today that settles customer complaints over wind and hail coverage and the company's re-inspection of homes.
The Northbrook, Ill.-based carrier said it will be contacting customers about reinstating wind and hail coverage that was removed when insureds switched companies in the state. It will also pay the department $250,000 to avoid expenses associated with a hearing on its re-inspection of homes back in 2006, following Hurricane Katrina.
The re-inspection program dates back to when Allstate and other companies inspected homes to determine if customers were still living in them, and making repairs after Hurricane Katrina. Hundreds of customers complained to the department at the time that the company was either cancelling or non-renewing their policies because Allstate inspectors determined no one was living at the address.
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