"Recession 101: It's A Test. Not The Final." That is the message posted on billboards across the nation by a person who has been identified only as an "unknown optimist" in media reports.

The Mid-Year Conference of the National Association of Professional Surplus Lines Offices, Ltd. was held March 4-5, 2010 in Scottsdale. Click here for highlights from the NAPSLO Forum.

In claims, where adjusters spend almost a third of their week communicating with claimants, superb writing skills are vital to success.

"Where do you add value? How does your firm define its value proposition?"