Three particular excess casualty policy provisions have been known to cause claims disputes.

Incorrect reserve adequacy assessments can lead to false or incomplete findings, uninformed management decisions and unfavorable outcomes, not to mention a possible wrongful termination suit by the claims manager.

When a sales call isn't going your way, tension builds quickly as you scramble to find some last second, but related, question to keep the conversation going.

In the age of direct marketing, the collapse of channel conflict, the reduction of commissions and the growth of alternative distribution channels, it has become imperative that local independent agents identify and focus on the correct channels their business model supports and operate within.