How can smaller insurance companies compete against slick ad campaigns? Through superior service and word of mouth, says Jeff Snyder, an agent with Farmers Mutual Insurance Company.

Two federal prosecutors are investigating possible workers' compensation abuses at Illinois government agencies after disclosures of millions of dollars in payouts and questionable practices by arbitrators.

Since AA&B's December 2009 cover story "Diving Into Internet Marketing," the social media world has gone from a swimming pool to an ocean, with most of your carriers and customers busy on Facebook, LinkedIn and Twitter. Are you swimming, sinking or just treading water?