Research

Despite an undeniable desire among customers for more digital processes, most still want to speak to an agent when they have questions.

While rates dropped in 2020, U.S. consumers are still paying more for coverage than they did in 2011.

Consumers are willing to make an array of additional data available to insurers and other financial service providers.

Part 4 of 4: How are insurance agencies weathering the challenges of the past year?

While COVID-19 was mentioned, risk professionals surveyed by Deloitte rated other top risk concerns much higher.

Part 3 of 4: Agencies are now more likely to compete for talented recruits than for clients and prospects.