Market Insights

But beyond the business, many agencies find satisfaction in knowing that they provide their communities with a much-needed service, especially in economic hard times.

Whether a loss is large or small, specialty items may often be the culprit behind snags, delays, and points of contention.

By simply managing to the numbers, claim managers and supervisors risk losing a vital sensitivity to the complex interplay between people and processes that only comes through using more qualitative instruments.

Several years ago, a study was funded by a collision repair group and several industry suppliers. They sought to identify and quantify repairers' perspectives on one of the most hotly debated claim programs of our time: DRP.

With a number of recent regulatory changes impacting the area of automobile claims, insurers should take stock of the requirements to help ensure they continue to remain compliant.

Given mentoring and the proper resources, college recruits excel.

Inaccurately assessing bodily injury claim severity at first notice of loss (FNOL) creates various pitfalls that hinder resources and escalate costs. Get help with predictive modeling.

Mention e-mail marketing to fellow insurance professionals and you may find that many remain hesitant to move away from their tried-and-true snail mail methods.