Market Insights

J.D. Power's latest study found that customers are increasingly satisfied with their claims experience.

The NAIC ranked the top 25 insurance groups and companies in the workers' compensation market by countrywide premium.

The market's first risk exchange pilot program also begins in 2020. It will connect broker and e-trading portals.

Carefully worded policy exclusions will help limit P&C insurers' risks — but not entirely.

There are three primary forms of illegitimate claims: bogus claims, double-dipping and embellishment.

Runaway jury verdicts have been on the rise for 10 years, and their impact is apparent in claims that go to trial — there is a perception that someone must pay.