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The biggest challenge that workers' compensation claims organizations are facing today is workflow consistency (27%), according to survey respondents. (Photo: Christian Schnettelker/www.manoftaste.de) The biggest challenge that workers’ compensation claims organizations are facing today is workflow consistency (27%), according to survey respondents. (Photo: Christian Schnettelker/www.manoftaste.de)

Workers’ compensation is currently being tested as never before. Despite being well-positioned financially, COVID-19 and a shaky economy threaten to derail much of the progress the industry has made in recent years.

In the months since COVID-19 disrupted all sense of normalcy, the workers’ compensation industry, like virtually every other industry, was suddenly faced with questions it didn’t have answers to: would COVID-19 be covered under workers’ compensation, what would happen to injured workers who now couldn’t risk seeing their doctor or physical therapist for the foreseeable future, what technology can be utilized to help as many people as possible and more.

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Denny Jacob

Denny Jacob is an associate editor for NU PropertyCasualty360. Contact him at [email protected]

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