Market Insights

Typically, forensic engineers are thought of as claim service providers for the insurance industry.

Just three years ago, the majority of the questions we fielded came from insurance professionals trying to contain their panic as they learned that computer data can be retrieved, even though it has been deleted.

For hundreds of years, fireworks have been used for celebration and entertainment, especially in eastern Asia and Japan.

Handling a water-intrusion claim when the clients are convinced that their residence or office has toxic mold growth can be an insurance adjuster's worst nightmare.

In their ongoing efforts to be more competitive and profitable, insurance companies are undertaking several initiatives to improve their claim-handling processes.

LAST MONTH, I made the case for regarding sales as a process ("How To Create and Adjust Your Sales Process," July 2005 American Agent & Broker). Like all processes, it has steps. The process starts with setting a commission goal for a producer. Next