It takes only an instant to create a claim. With a bellowed oath, squealing brakes, rending metal, and breaking glass, the deed is done.

Unfortunately, processing the resulting claims is often not quite so simple and, next to settlement amounts, it is claim-processing speed that is most closely related to customer satisfaction. Despite insurers’ past resistance, therefore, many are turning to technology. In doing so, they are discovering that a significant return on investment can be realized when claim adjusters are equipped with the right tools.

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