Market Insights

Employers are working overtime to sort through the details of the new health-care reform legislation and its effect on their benefits programs.

It seems to me that insurance companies are more interested in paying shareholders than claimants. I've read that insurer profitability is improving and can't figure out why that should be good news for me.

In the insurance business--the most heavily litigated business there is--companies have always had to contend with legal discovery; the process where each party to the litigation provides the other with content relevant to the case at hand.

The alphabet soup of CCM (customer communications management) and ECM (enterprise content management) along with CRM, EBPP, BPM, and a host of others aren't topics that are likely to grab the attention of senior executives.

When I first started in the insurance business as an underwriter, collaboration required assembling teams of people in a conference room, passing memos and documents through intraoffice and regular mail, and making phone calls.

Underwriters face two kinds of pressure, explains Donald Light, a senior analyst with Celent. One is the need to secure more business. The second is to make sure any business they write is profitable.