Market Insights

Another standard bearer for the insurance industry is fading away: the paper bill. Insurers are following the lead of other financial services companies by exploring all the possibilities in electronic bill presentment.

The best part of being in the claims profession is helping people get their lives back to normal following an accident or an event. Five leading claims executives from the property/casualty industry take part in a Q&A session with the editors of Tech Decisions and Claims magazines and discuss what...

Independent agents gave The Travelers top honors as the best overall commercial carrier in a 2010 biennial study of agents’ opinions of U.S. commercial carriers. The Flaspohler Research Group conducted the survey of 250 agents in partnership with National Underwriter.

Since there are many factors that contribute to effectively routing assignments, managers can better realize ROI goals from automating if they carefully analyze their internal workflows first.

The child care industry isn’t what it used to be—or what it will be. Coverages have changed and the market has shrunk as a result of the recession. But as the economic recovery gains momentum and employment gradually rebounds, independent agents can successfully grow in this business.

For the best independent agents, it’s all about selling value. Consider, for example, the case where a devastating fire destroys an insured’s home. Then, consider the credibility established and the loyalty earned by the agent who counseled his customer to purchase guaranteed replacement coverage, enabling the insured to replace her...