Customer Experience

Building trust with insureds through smarter conversations is critically important long before they're faced with a catastrophe.

In addition to tech, carmakers' vertical integration of the entire ownership experience could shake up the auto insurance space.

While they can reduce costs and enhance the buying experience, self-serve apps have not eliminated the manual claims process.

Here are three ways to make insurance social-media marketing more performance driven.

Here's how agents can innovate to serve small businesses better and what insurers can do to support them along the way.

With open insurance, insurers can harness large volumes of real-time customer data to optimize services and offerings.