"We're seeing home and auto insurers integrate various data collection and analysis technology into policy distribution, pricing and claims, but it's clear consumers aren't readily willing to trade personal data or give up the human touch for marginal savings," said Pat Howard, of Policygenius. (Credit: Sergey Nivens/Adobe Stock) "We're seeing home and auto insurers integrate various data collection and analysis technology into policy distribution, pricing and claims, but it's clear consumers aren't readily willing to trade personal data or give up the human touch for marginal savings," said Pat Howard, of Policygenius. (Credit: Sergey Nivens/Adobe Stock)

While the shift to tech-forward insurance processes is underway and the industry shows a willingness to embrace the cutting, if not bleeding, edge, new consumer research is showing auto and home insurance policyholders aren't quite confident in a fully automated experience, according to a survey from Policygenius Inc.

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Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]