X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Nearly 90% of carriers are working to improve the home insurance buying experience and nearly 70% are doing so by making investments to change the buying process. (Credit: Daniel Berkmann/Adobe Stock) Nearly 90% of carriers are working to improve the home insurance buying experience and nearly 70% are doing so by making investments to change the buying process. (Credit: Daniel Berkmann/Adobe Stock)

A vast majority of insurance carriers, 93%, report that self-service apps are having a major impact on how business is done today as consumers can now lead inspections and take measurements on their mobile devices, according to a study by LexisNexis Risk Solutions.

Assessing damage for a claim is the most common way policyholders leverage self-service apps, the study found. Carriers reported these programs don’t eliminate manual claims processes, but they do help reduce costs and meet the increasing demand for faster service and enhanced experiences, LexisNexis reported.

Steve Hallo

Steve Hallo is an assistant editor with PC360 Group. Prior to his current position, Steve spent nearly a decade covering retail transformation, consumer trends, manufacturing issues and supply chain challenges impacting global CPG markets. He can be reached at [email protected]m.com, and on LinkedIn and Twitter.  

More from this author

 

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.