Customer Experience

Meet the Customer Experience honorees in the inaugural PropertyCasualty360 Insurance Innovators recognition program. (Part 2 of 4)

Communications expert Erica Dhawan tells insurance and finance professionals to be 'tone deft' instead of tone deaf in business emails.

The Night of a Thousand Lights will be a unique opportunity for the insurance industry to support families of critically ill children.

Discover how insurtech can support agents, brokers and carriers alike while streamlining processes.

Herb Chirico explains the key elements of evaluating a premium financing solution and why this type of solution is vital to agents' success.

Giving renters the ability to bundle other lines of coverage improves customer satisfaction and brand loyalty, J.D. Power reported.