Artificial Intelligence

Innovating the document process can allow insurers to price and underwrite more accurately, increase efficiency and serve customers better.

From bogus claims to reputational damage, the ability of synthetic media to seemingly bend reality is an emerging menace with a far reach.

There is untapped potential in the data that P&C insurers acquire as part of the submission, quoting and underwriting process.

Lemonade's new lawsuit highlights the question of how insurance is moving thoughtfully, safely and cautiously with new technologies.

A majority of policyholders also reported valuing the 'human touch' more than saving on their coverages.

The suit claims the insurer collects and stores clients' retina scans, voice prints, and face scans without their knowledge or consent.

Insurance fraud is a $30 billion a year problem, and most insurers believe scams are on the rise.

Insurance brokering innovation will only succeed if the focus is on augmenting — not overriding — human capabilities.