Artificial Intelligence

Third-party litigation will likely remain a top issue for P&C insurance claims in 2026.

The sector is predicted to reach $23.5 billion in 2026, driven by a need to enhance customer experience, streamline operations and reduce costs.

Customer satisfaction is higher when insureds receive claim status updates via mobile apps.

Insurance legislators say states need flexibility to protect consumers from this pervasive technology.

Start every AI proposal with a quantifiable operational or financial outcome.

In the face of depressed revenue, the firm is expected to cut a few thousand jobs over the next 18-24 months.