Commentary

Now more than ever, customers expect a modern checkout experience with flexible payment options and customer-first experiences.

Owners who make the decision to close down a business should be direct in their communication, be personal, be available and honor the company's commitments.

Resilient insurance agents leverage partner-carrier resources to run efficient, effective business operations.

While in-person connections are still key to building strong business relationships, that doesn't mean social media isn't a crucial part of the puzzle.

In social media business interruptions, there may be no physical losses at all.

Insurtech and the claims process are evolving and adjusters are often the first to identify problems and offer solutions.