Commentary

The tools underwriters rely on are evolving alongside the risks they evaluate.

Most insurance agencies lose opportunities long before an agent starts quoting, advising or servicing an account.

As with previous waves of automation, one principle remains unchanged: You can't automate a bad process.

Agentic AI moves insurance professionals from roles as execution engines to strategic pilots.

As AI tools reduce the learning curve, more professionals can enter the insurance field without years of specialized experience.

In legacy industries like insurance, new technology can be treated like a foreign pathogen.