Commentary

How Aflac diffused a potential fiasco can teach us a lot about managing reputational risk.

A hiring approach that focuses on tenure rather than attitude can be a recipe for disaster.

Neither the size nor the complexity of the employers program matters. Any agent that knows these rules can seize the opportunity to help.

Neither the size nor the complexity of the employers program matters. Any agent that knows these rules can seize the opportunity to help.

Once upon a time, the word batch had a wonderful meaning, particularly when you remembered your sweet little gray-haired grandmother making a batch of chocolate chip cookies. Insurance companies used the word to describe how they would process their work at the end of the day. Today, batch processing is...

Once upon a time, the word batch had a wonderful meaning, particularly when you remembered your sweet little gray-haired grandmother making a batch of chocolate chip cookies. Insurance companies used the word to describe how they would process their work at the end of the day. Today, batch processing is...