Commentary

P&C carriers gaining an edge today are those that are employing tools and information to do two things: out-execute the competition operationally, and out-serve the competition from a customer perspective.

P&C carriers gaining an edge today are those that are employing tools and information to do two things: out-execute the competition operationally, and out-serve the competition from a customer perspective.

The great savior for mid-tier and smaller insurance carriers in the past decade has been the Web. Regional insurers could suddenly do business in the same manner as national carriers and customers found it nearly impossible to distinguish between the two. Life was great for these smaller insurance companies.

The great savior for mid-tier and smaller insurance carriers in the past decade has been the Web. Regional insurers could suddenly do business in the same manner as national carriers and customers found it nearly impossible to distinguish between the two. Life was great for these smaller insurance companies.

The Internet cannot replace basic blocking and tackling, and introspection and intuition, however it can be a great resource. Great adjusters will leverage the Internet to dig deep.

The Internet cannot replace basic blocking and tackling, and introspection and intuition, however it can be a great resource. Great adjusters will leverage the Internet to dig deep.