Commentary

Small-business insurance carriers are grappling with whether to sell directly to consumers over the web, but they're fearful of undermining their existing distribution force.

Across the industry, agencies will get bigger and fewer, with more specialties under a single roof.

Large companies, especially those that are publicly traded, have a different perspective on risk and profit than the typical insurer.

Soft fraud is often committed by normally honest policyholders who can inflate values inadvertently or on purpose because of a sense of entitlement.

The true power and usefulness of ethics to our industry is not in simply choosing right from wrong. Rather, true ethics is in choosing right from right.

We should be able to do better and create truly new insurance coverages for the shared economy. It's not going to be easy, but customers will count on our industry to develop solutions to protect their shared assets.